Evaluation of Telehealth Service and Conceptual Model of Medical Digital Competencies in Peruvian Hospital

Authors

Keywords:

digital skills; quality of care; physicians; health services; telehealth

Abstract

Telehealth represents a key strategy to ensure continuity and access to healthcare services, particularly in geographically complex settings such as the Peruvian highlands. However, its effective implementation requires not only adequate technological infrastructure but also the development of digital competencies among medical professionals. This study aimed to assess the level of telehealth service delivery from the perspective of teleconsulting physicians in order to support the proposal of a structured medical digital competencies program in a hospital located in the Peruvian highlands. A quantitative, non-experimental, cross-sectional study with a descriptive-propositional scope was conducted. The study population consisted of 41 physicians who provided teleconsultations between 2020 and 2022, using census sampling. A 29-item structured questionnaire based on a five-point Likert scale was administered. The instrument was validated through expert judgment and demonstrated high reliability (Cronbach’s α = 0.96). Results showed that more than 50% of participants rated the service as fair or poor, identifying limitations in accessibility, privacy, security, and overall satisfaction. In conclusion, the identified gaps in service delivery support the implementation of a structured medical digital competencies program aimed at strengthening telehealth quality in geographically complex contexts.

Keywords: digital skills; quality of care; physicians; health services; telehealth. 

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Author Biographies

Roberto Pelayo Mosqueira Moreno, Universidad Nacional de Cajamarca, Facultad de Medicina, Cajamarca, Perú.

Estudios de pregrado en la Universidad Nacional de Cajamarca, Facultad de Medicina, con estudios de Segunda especialización en Pediatría por la Universidad Nacional Mayor de San Marcos. Maestro en Gestión de los Servicios de la Salud de la Universidad Cesar Vallejo. Actualmente desempeño el cargo de Jefe del Servicio de Pediatría del Hospital II EsSalud Cajamarca y Docente de la Facultad de Medicina de la Universidad Nacional de Cajamarca-Perú, Doctor en Gestión Pública y Gobernabilidad en la UCV.

Yoel Nazareno Sánchez Mosqueira, Universidad Nacional de Cajamarca, Facultad de Medicina, Cajamarca, Perú.

Médico Neurólogo asistente del Servicio de Neurología Centro de Salud Baños del Inca. Estudios de Pregrado realizado en La Universidad Nacional de Cajamarca, formación como especialista en el Hospital Victor Lazarte Echegaray ciudad de Trujillo entre los años 2015 a 2018. Con perfil profesional en la evaluación de los pacientes con problemas neurológicos, en la semiología del Sistema nervioso, lectura de Tomografías y Electroencefalogramas, Electromiografía. Entrenado en trombólisis Endovenosa, con formación Docente: Catedrático del curso de Anatomía y Semiología Humana en la Facultad de Ciencias de la Salud de la Universidad Privada Antonio Guillermo Urrelo hasta el año 2019. Catedrático del curso de Morfofisiología I, año 2021 en la Facultad de Medicina Humana. Catedrático del Curso de Neuroanatomía Humana, Nivelación Diciembre 2021- Enero 2022. Catedrático del Curso de Neuroanatomía Humana ciclo 2022

Ana María Rimarachín Chávez, Universidad Nacional de Cajamarca, Facultad de Medicina, Cajamarca, Perú.

Estudios de pregrado en la Universidad Nacional de Cajamarca, son segunda especialización en Médico Internista por Universidad Nacional de Trujillo, Grado de Maestra en Medicina por la Universidad Nacional de Trujillo, Doctorando en Medicina en la Universidad Nacional de Trujillo.

Miembro de Consejo de Facultad de Medicina- UNC. Docente nombrado categoría Auxiliar de la Facultad de Medicina de la Universidad Nacional de Cajamarca. Médico Asistente del Servicio de Medicina del Hospital Regional Docente de Cajamarca.

Alfonso Dedicación Alvarado Santos, Universidad Nacional de Cajamarca, Facultad de Medicina, Cajamarca, Perú.

Estudios de pregrado en la Universidad Nacional de Cajamarca, son segunda especialización en Pediatría por Universidad Nacional Mayor de San Marcos, estudios culminados de Maestría en Docencia Universitaria por la Universidad Norbert Wiener. Docente contratado en la Facultad de Medicina de la Universidad Nacional de Cajamarca. Médico Asistente del Servicio de Peditría del Hospital Regional Docente de Cajamarca.

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Published

2026-05-04

How to Cite

1.
Mosqueira Moreno RP, Sánchez Mosqueira YN, Rimarachín Chávez AM, Guevara-Ortiz WA, Oblitas-Guerrero SM, Alvarado Santos AD. Evaluation of Telehealth Service and Conceptual Model of Medical Digital Competencies in Peruvian Hospital. Rev. cuba. inf. cienc. salud [Internet]. 2026 May 4 [cited 2026 May 9];37. Available from: https://acimed.sld.cu/index.php/acimed/article/view/2779

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Vol. 37 (2026): (PUBLICACIÓN CONTINUA)

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Copyright (c) 2026 Roberto Pelayo Mosqueira Moreno, Yoel Nazareno Sánchez Mosqueira, Ana María Rimarachín Chávez, Wilder Andrés Guevara-Ortiz, Susan Míriam Oblitas-Guerrero, Alfonso Dedicación Alvarado Santos

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